Information technology, also referred to as IT, is the term used to refer to a set of techniques, methods, and procedures involving the use of computer devices, software, websites, and the internet to accomplish tasks. The recent technological advancements have greatly transformed the way businesses are run, and a lot of companies are joining in. A report by Statista states that the global budget for IT is slated to hit $3.92 trillion by the end of 2022. Today, the internet and information technology have become major success determinants, helping to increase productivity and drive business operations more effectively.
However, due to the growing dependence on IT solutions, businesses are becoming increasingly susceptible to huge losses whenever glitches occur in their IT systems. Therefore, it is important for firms to safeguard and effectively manage their IT operations to prevent such losses. Managing IT services can be a daunting task because it involves certain functionalities that are intricate, requiring adeptness and expertise. This is where an IT support service comes in.
What Is IT Support?
IT support refers to outsourced IT services provided by a managed service provider that helps businesses maintain and manage their internal IT infrastructure. An IT support company is typically composed of a team of IT experts, such as help desk and service technicians, network architects, systems administrators, and hardware specialists, capable of handling a wide range of IT needs for your business, whether big or small. Their primary objective is to ensure that all your IT-related operations run without a hitch. Every time a network fails, an application crashes, a mailbox fills, or a security breach occurs; represents an interruption that could have been prevented by an efficient IT support team.
IT departments are becoming more strategic, and technology is becoming a more reliable investment. Read on to discover how Denver IT companies can benefit your business.
Which Areas Are Covered by IT Support?
Here are the top 7 areas covered by IT support:
1. Tech Support
All your tech requirements and needs are sorted by ready professionals without disrupting the flow of your normal business operations. Good tech support anticipates and addresses potential tech issues before they get out of hand. These may include hacker threats, virus detection, and software optimization.
2. Hardware Support
An essential aspect of IT support is ensuring that your hardware, including computers, laptops, desktops, servers, and routers, is working as required. Depending on your agreement, you may take the device to the office of the IT support company or request them to send a technician to your business premises.
3. Software Support and Licensing
Your IT support team will manage software installations, execute updates, troubleshoot and fix errors affecting usability, and manage licensing concerns. Examples of such software are accounting packages, customer relationship management systems, communication software, reporting tools, asset management software, data integration, and service software.
4. VoIP System
VoIP (Voice over Internet Protocol) is a technology that enables you to make and receive voice calls through an IP connection. This is an excellent way to relate with your customers or prospective clients. Services include call recording, great speaker phones, programmable buttons on your phones, large color displays, softphones, call forwarding, caller ID, parking/transferring, conference call, dial-in conference bridge, music on hold (custom recorded or generic), and call reporting.
5. File Servers and Cloud Services
Cloud computing has become widely accepted by many companies due to its vast benefits. Your IT support will provide you with your personal cloud storage and offer any monitoring and maintenance services if you have an already existing system. Cloud services ensure that you can run certain applications without installing them on your computer. Examples of cloud computing areas include hosted Microsoft Exchange, hosted servers and desktops, cloud backup and file sharing, cloud-hosted VoIP, and Office 365.
6. Data Security
Cybersecurity threats are a significant problem in IT services, with losses from cybercrime reaching $6 trillion worldwide in 2021. Your IT support will help you manage all risk areas, keeping your data safe. IT teams typically focus on data encryption, safe file sharing, multi-factor authentication, network security, spam protection, email encryption, threat management, and virus protection.
7. Data Backup and Disaster Recovery
Backing up your data is crucial to prevent losses that occur due to file loss or damage. Files can be lost due to power failures, failed hard drives, operating system failures, viruses, security issues, or damage to physical systems. A good IT support company is equipped with the needed resources to restore your files and help you recover lost data, and get your business up and running whenever disaster strikes. Services include local and online backups, business continuity plans, and disaster recovery plans.
Hire Only the Best IT Support Company
IT support plays a crucial role in ensuring that your business runs smoothly. Before choosing an IT support company for your business, you should critically examine the contract and its service areas. These areas should include hardware, software, communications, backups, cloud computing, and so on. Additionally, look out for their charges, operating hours, response and resolution time, service levels, activity outline, and exclusions. Ideal IT support should be cost-effective, scalable, quick to respond to concerns, and efficient.
Contact Resilient Managed Computer Services for Your IT Support
No two businesses are perfectly the same. At Resilient Managed Computer Services, we examine the peculiarities of your business and thoroughly explore your needs to give you the best service. If you need an IT support company to manage your IT needs or you want to switch to another MSP, RMCS is your best choice. Contact us at 303-371-7214 or fill out this form to get in touch with our experts.